Engagement scores plus a few dollars will get you a cup of coffee

You’ve likely been approached by someone who says they can take your fundraising to new heights through some kind of “engagement” magic on social media.

Before you direct any of your budget toward them, read this post at The Agitator: Engagement Scores: The Empty Calories of Fundraising/Marketing.

“Engagement” — actions like click, like, attend, follow — are not as valuable as some are claiming them to be. Here’s what The Agitator says:

Treating engagement as a useful outcome doesn’t make our campaigns perform better, and may actually make them perform worse. Engagement is neither a causal path nor necessary way station to real business outcomes.

Someone promising miracles through social media? Demand proof.


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The future of fundraising is not about social media, online video, or SEM. It’s not about any technology, medium, or technique. It’s about donors. If you need to raise funds from donors, you need to study them, respect them, and build everything you do around them. And the future? It’s already here. More.

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Jeff BrooksJeff Brooks has been serving the nonprofit community for more than 35 years and blogging about it since 2005. He considers fundraising the most noble of pursuits and hopes you’ll join him in that opinion. You can reach him at jeff [at] jeff-brooks [dot] com. More.


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The future of fundraising is not about social media, online video, or SEM. It’s not about any technology, medium, or technique. It’s about donors. If you need to raise funds from donors, you need to study them, respect them, and build everything you do around them. And the future? It’s already here. More.

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About the blogger

Jeff Brooks has been serving the nonprofit community for more than 30 years and blogging about it since 2005. He considers fundraising the most noble of pursuits and hopes you’ll join him in that opinion. You can reach him at jeff [at] jeff-brooks [dot] com.